Buying Laboratory Equipment & Spare Parts

Answers to common questions about buying used and refurbished laboratory equipment, replacement parts and chromatography software from AliHPLC. Start with the exact item and required configuration; condition, included accessories, testing, licensing and delivery terms must be checked for that listing.

Buying options · System configuration · Part compatibility · Software licensing · Shipping

Can I buy online, or do I need a quotation?

Use Add to cart when it is available on the product page. A product marked Price on request requires an individual quotation. For a quotation, provide the product link, requested configuration, quantity and delivery destination. The listing and written quotation identify what is being offered.

Is the listing a complete system or an individual module?

Check the named modules and the included-items list. For a complete system, confirm the solvent manager or pump, sampler, detector, column compartment, workstation, software, cables and accessories you require. Items not explicitly included should be confirmed before ordering; a product-family name alone is not a configuration list.

How do I identify the correct replacement part?

Match the exact instrument and module model to the component part number, assembly number and revision where shown. Send photographs of the label, connectors and mounting points. Similar-looking parts can have different connections or compatibility. Compare the listing with manufacturer documentation and request confirmation for your setup.

What should I check when buying used or refurbished equipment?

Read the condition stated for the individual item. Ask what inspection, cleaning, repair or testing has been performed and what supporting records are available. Confirm known faults, missing components and cosmetic wear. Do not assume that every used or refurbished item has the same preparation or testing history.

Can I request test results or a demonstration video?

Ask which test results, photographs or videos are available for the specific unit. Describe the functions you need to verify and request the test conditions and results where available. Confirm separately whether installation, qualification or on-site work is included; these should not be inferred from a general functional-test statement.

What should I confirm for chromatography software and workstations?

Confirm the exact software version, operating system, instrument drivers, supported modules and included computer. Ask which licenses or entitlements are supplied and whether the proposed transfer and activation are permitted. Preinstalled software alone does not establish a transferable license or compatibility with your instruments. Resolve unclear licensing statements before ordering.

Do product images show the exact unit and everything included?

Read the image caption and included-items list. A manufacturer reference image, illustrative category banner or retouched image is not proof of the offered unit’s condition or supplied accessories. If those details matter, request current photographs of the unit, labels, connectors and included components before purchase.

What information is needed for a shipping quotation?

Provide the delivery country, postal code and quantity. For larger instruments, include any unloading, liftgate or access requirements. Confirm packing, transport charges, estimated dispatch time and responsibility for import charges in the applicable checkout information or written quotation. Do not assume that freight or duties are included.

Which warranty and return terms apply?

Warranty periods and return terms vary by item. Review the individual product listing and written quotation for covered components, exclusions, return arrangements and costs. Ask for clarification if the terms are unclear or inconsistent. A warranty stated for one listing should not be applied to another product.

What should I send to get an accurate answer?

Send the product link, manufacturer, instrument or module model, part number or required configuration, quantity, delivery country and postal code. For replacement parts, add label and connector photographs. For software, add the instrument models, operating system, software version and licensing questions.

Examples and supporting resources

These are listing examples, not a promise of current stock or suitability for a particular laboratory. Check the individual page and confirm the offered configuration before ordering.

Contact and catalog

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Information reviewed: 12 October 2026.